REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant codes of practice and legislative requirements for example dangerous goods regulations health and hygiene regulations etc

Relevant OHampS and environmental procedures and regulations

Principles of stock control

Procedures for the ordering of stock

Stock control documentation and systems used in workplace stores

Interpretation of workplace specifications and orders for supplies

Stock security systems

Protocols and procedures for liaising with supplier representatives drivers and colleagues using appropriate technology

Systems for the completion of relevant records and documentation

Problems that may occur when controlling and ordering stock and appropriate action that can be taken to resolve the problems

Contacts and sources of information and documentation needed when controlling and ordering stock

Site layout

The purpose and procedures for the use of relevant personal protective equipment

Customer service policies and procedures

Required skills

Communicate effectively with others when controlling and ordering stock

Read and interpret instructions procedures and labels relevant to the controlling and ordering of stock

Complete documentation related to the controlling and ordering of stock

Work collaboratively with others when controlling and ordering stock

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when controlling and ordering stock in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in stock and systems in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Select and use relevant communication and computing equipment when controlling and ordering stock

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

This unit may apply to:

Suppliers may be:

Requirements for work may include:

Stock control and record systems may be:

Stock may include but is not limited to:

Consultative processes may involve:

Communications systems may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Personal protective equipment may include but is not limited to:

Documentation/records may include:

Applicable procedures and codes may include:

Australian and international standards and certification requirements